Terms & Conditions

1. Website purpose

This website provides information about Girja Boutique, its collections and customer-enquiry services. Unless an online checkout and payment facility is specifically made available, the website is a catalogue and enquiry platform only and does not itself complete a retail sale.

2. Acceptance of these terms

By accessing or using this website, you agree to these Terms & Conditions and acknowledge our Privacy Policy. If you do not agree, please discontinue use of the website.

3. Catalogue information and availability

Products, designs, sizes, colours, fabrics, prices and stock availability may change without notice. Some catalogue imagery may be used to present or illustrate a style or collection. You should confirm current stock, actual product details, measurements and price with Girja Boutique before making a purchase.

4. Enquiries are not orders

Submitting an enquiry does not reserve an item, create a binding order or guarantee availability. A purchase, reservation or special request is confirmed only when Girja Boutique separately confirms the product, price and relevant transaction details with you.

5. Prices

Where prices are displayed, they are stated in Indian Rupees (INR) unless otherwise indicated. A product marked “Price on enquiry” requires confirmation from the boutique. We take reasonable care with website information, but typographical, pricing or description errors may occur and can be corrected before a transaction is confirmed.

6. Images, colours, fabrics and sizing

Product images are intended to assist with style selection. Colour can vary because of photography, lighting and screen settings. Fabric texture, handcrafted work and minor design details may also vary. Sizing and fit are design-dependent, so customers should confirm measurements, available colours and fabric information before purchase where these details are important.

7. Payments and purchase confirmation

For purchases completed directly with Girja Boutique, the final price, accepted payment method and any applicable transaction conditions will be communicated at the point of sale. A payment should be made only through a payment method or account confirmed by Girja Boutique. Customers should retain their invoice, receipt or other purchase confirmation.

8. Reservations, alterations and custom requests

Reservations, alterations, customisation and special orders are subject to separate acceptance by Girja Boutique. Any measurements, additional charges, expected completion time, advance payment requirement and cancellation or change conditions should be confirmed before the service or special order is accepted.

9. Returns, exchanges, cancellations and refunds

Eligibility for a return, exchange, cancellation or refund depends on the item, its condition, whether it has been worn, altered or customised, and the terms communicated at the time of purchase. Customers should check the applicable store policy before completing a purchase and contact Girja Boutique promptly if there is an issue. Nothing in these terms limits any consumer right or remedy that cannot lawfully be excluded.

10. Customer information and communications

You are responsible for providing accurate contact details when sending an enquiry. We may use those details to respond by phone, email or another contact method used by you. Optional marketing communications are handled separately and can be stopped at your request.

11. Acceptable use of the website

You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, submit fraudulent or unlawful material, impersonate another person, or use automated activity in a way that damages or disrupts the service.

12. Intellectual property

The Girja Boutique name, logo, website layout, original text and other original materials are owned by or used with permission of Girja Boutique. Product photographs and other visual material may be owned by Girja Boutique, supplied for use, licensed or used as catalogue reference material. Content may not be copied or commercially reused except with appropriate permission or as permitted by law.

13. Third-party services

The website may link to or use independent services such as WhatsApp, Google Maps, email providers, hosting providers or social platforms. Those services operate under their own terms and privacy practices. Girja Boutique is not responsible for the independent availability, security or content of third-party services.

14. Website availability and changes

We aim to keep the website accurate, secure and available, but continuous or error-free access is not guaranteed. We may update, suspend or change website features, catalogue content and these terms where reasonably necessary.

15. Liability

Nothing in these terms excludes or restricts liability or consumer rights that cannot lawfully be excluded. To the extent permitted by applicable law, Girja Boutique is not liable for indirect or consequential loss arising solely from website downtime, third-party services or reliance on catalogue information that has not been confirmed with the boutique.

16. Governing law and jurisdiction

These terms are governed by the laws applicable in India. Subject to any mandatory consumer jurisdiction or remedy, disputes relating to these terms or the website will be subject to the competent courts having jurisdiction in Kapurthala, Punjab.

17. Contact

For questions about these terms, a product enquiry or a purchase-related concern, email girjaboutique@gmail.com, call +91 7719587167, or visit Girja Boutique at Shop No. 2, Kotu Chowk, Kapurthala, Punjab 144601.